{"id":17296,"date":"2025-07-22T13:27:32","date_gmt":"2025-07-22T10:27:32","guid":{"rendered":"https:\/\/via3l.eu\/?page_id=17296"},"modified":"2026-03-25T09:20:09","modified_gmt":"2026-03-25T07:20:09","slug":"paslaugu-kokybes-klientu-aptarnavimo-skyrius","status":"publish","type":"page","link":"https:\/\/via3l.eu\/lt\/paslaugu-kokybes-klientu-aptarnavimo-skyrius\/","title":{"rendered":"Paslaug\u0173 kokyb\u0117 ir klient\u0173 aptarnavimas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Paslaug\u0173 kokyb\u0117 ir klient\u0173 aptarnavimas&#8221; font_container=&#8221;tag:h1|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;U\u017eklausa d\u0117l paslaug\u0173&#8221; shape=&#8221;square&#8221; color=&#8221;green&#8221; size=&#8221;lg&#8221; i_icon_fontawesome=&#8221;stm-arrow-next&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fvia3l.eu%2Flt%2Fuzklausa-del-kainos%2F|title:U%C5%BEklausa%20d%C4%97l%20kainos|&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;SAVO KLIENTAMS SIEKIAME U\u017dTIKRINTI AUK\u0160T\u0104 TEIKIAM\u0172 PASLAUG\u0172 KOKYB\u0118&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1695365960158{padding-top: 0px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<a href=\"https:\/\/via3l.eu\/lt\/apie-mus-3pl-logistika\/\" target=\"_blank\" rel=\"noopener\">Via 3L<\/a> <strong data-start=\"281\" data-end=\"330\">Kokyb\u0117s ir klient\u0173 aptarnavimo skyrius<\/strong> \u2013 tai m\u016bs\u0173 \u012fsipareigojimo kokybei ir klient\u0173 pasitenkinimui atspindys. Esame pasiry\u017e\u0119 operatyviai ir profesionaliai reaguoti \u012f visus klient\u0173 ir partneri\u0173 klausimus, siekdami u\u017etikrinti auk\u0161\u010diausi\u0105 paslaug\u0173 kokyb\u0119.<\/p>\n<p data-start=\"580\" data-end=\"756\"><strong data-start=\"590\" data-end=\"608\">Kokyb\u0117s linija<\/strong> leid\u017eia fiksuoti visus gautus skambu\u010dius bei el. lai\u0161kus, susijusius su paslaug\u0173 kokybe. Naudojame <strong data-start=\"708\" data-end=\"717\">Tellq<\/strong> skambu\u010di\u0173 centro sistem\u0105, kuri padeda: registruoti klient\u0173 u\u017eklausas, steb\u0117ti ir analizuoti j\u0173 sprendimo laik\u0105, rengti i\u0161samias ataskaitas apie kokyb\u0117s rodiklius.<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;17939&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_empty_space][vc_custom_heading text=&#8221;Paslaug\u0173 lygis Baltijos \u0161alyse&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"otif-data\" data-id=\"99\" id=\"SR7_99_1\" class=\"rs-ov-hidden\" data-version=\"6.7.34\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_99_1-248\" data-key=\"248\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_99_1-248-0\" class=\"sr7-layer\"><iframe width=\"100%\" height=\"100%\" seamless frameborder=\"0\" scrolling=\"no\" src=\"https:\/\/docs.google.com\/spreadsheets\/d\/e\/2PACX-1vSuswZYPc_99RxKTBc2dQWzNxx3hfMHdjSgm4-Ww6acdYgM4nGkz0Kvz-LueuF_66Gb5JFYMf6bc6GC\/pubchart?oid=1918004534&format=interactive\"><\/iframe><\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_99_1-249\" data-key=\"249\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\tSR7.PMH ??={}; SR7.PMH[\"SR7_99_1\"] = {cn:100,state:false,fn: function() { if (_tpt!==undefined && _tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_99_1\",el:[500,500,768,960,300],type:'hero',shdw:'0',gh:[500,500,427,324,200],gw:[1200,1200,1024,778,480],vpt:['-100px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'}});   SR7.PMH[\"SR7_99_1\"].state=true;} else if(SR7.PMH[\"SR7_99_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_99_1\"].fn,19);}};SR7.PMH[\"SR7_99_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 data-start=\"889\" data-end=\"916\">Informacijos skaidrumas<\/h3>\n<p data-start=\"918\" data-end=\"971\">Kiekvien\u0105 m\u0117nes\u012f klientams teikiame informacij\u0105 apie:<\/p>\n<ul data-start=\"973\" data-end=\"1132\">\n<li data-start=\"973\" data-end=\"1001\">\n<p data-start=\"975\" data-end=\"1001\">U\u017eklaus\u0173 sprendimo trukm\u0119;<\/p>\n<\/li>\n<li data-start=\"1002\" data-end=\"1132\">\n<p data-start=\"1004\" data-end=\"1132\">Pristatymo bei logistikos na\u0161um\u0105 (DIFOT rodiklis \u2013 <em data-start=\"1055\" data-end=\"1081\">Delivery in Full On Time<\/em>), apskai\u010diuojam\u0105 pagal u\u017esakym\u0173 \u012fvykdymo duomenis.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1134\" data-end=\"1157\">Sekimas ir kontrol\u0117<\/h3>\n<p data-start=\"1159\" data-end=\"1226\">Siekiant maksimalaus patikimumo, kokyb\u0117s skyrius vykdo \u0161ias funkcijas:<\/p>\n<ul data-start=\"1228\" data-end=\"1435\">\n<li data-start=\"1228\" data-end=\"1281\">\n<p data-start=\"1230\" data-end=\"1281\">Pristatym\u0173 sekimo ir monitoring\u0173 sistem\u0173 prie\u017ei\u016bra;<\/p>\n<\/li>\n<li data-start=\"1282\" data-end=\"1316\">\n<p data-start=\"1284\" data-end=\"1316\">V\u0117lavim\u0173 fiksavimas bei analiz\u0117;<\/p>\n<\/li>\n<li data-start=\"1317\" data-end=\"1374\">\n<p data-start=\"1319\" data-end=\"1374\">Vaizdo steb\u0117jimo sistem\u0173 ir fizin\u0117s apsaugos prie\u017ei\u016bra;<\/p>\n<\/li>\n<li data-start=\"1375\" data-end=\"1435\">\n<p data-start=\"1377\" data-end=\"1435\">Kenk\u0117j\u0173 kontrol\u0117s, Ekoagros bei RVASVT sistem\u0173 palaikymas.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1437\" data-end=\"1468\">Auditas ir proces\u0173 kontrol\u0117<\/h3>\n<ul data-start=\"1470\" data-end=\"1616\">\n<li data-start=\"1470\" data-end=\"1509\">\n<p data-start=\"1472\" data-end=\"1509\">Vykdome vidinius periodinius auditus;<\/p>\n<\/li>\n<li data-start=\"1510\" data-end=\"1566\">\n<p data-start=\"1512\" data-end=\"1566\">Atstovaujame \u012fmonei ir klientams i\u0161orini\u0173 audit\u0173 metu;<\/p>\n<\/li>\n<li data-start=\"1567\" data-end=\"1616\">\n<p data-start=\"1569\" data-end=\"1616\">U\u017etikriname visapusi\u0161k\u0105 darbo proces\u0173 kontrol\u0119.<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"labelling-value-added\" data-id=\"64\" id=\"SR7_64_2\" class=\"rs-ov-hidden\" data-version=\"6.7.34\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_64_2-105\" data-key=\"105\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_64_2-203\" data-key=\"203\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img decoding=async data-opt-id=1001330570  fetchpriority=\"high\" data-src=\"https:\/\/mlpeimtmgped.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/via3l.eu\/wp-content\/uploads\/2023\/04\/Adobe_stock_via3l-scanner-scaled.jpg\" data-libid=\"10353\" data-lib=\"medialibrary\" alt=\"Adobe stock via3l scanner scaled\" title=\"Adobe stock via3l scanner scaled\" width=\"0\" height=\"0\" data-dbsrc=\"Ly92aWEzbC5ldS93cC1jb250ZW50L3VwbG9hZHMvMjAyMy8wNC9BZG9iZV9zdG9ja192aWEzbC1zY2FubmVyLXNjYWxlZC5qcGc=\"\/>\n\t\t\t\t\t\t<img decoding=async data-opt-id=1902240588  fetchpriority=\"high\" data-src=\"https:\/\/mlpeimtmgped.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/via3l.eu\/wp-content\/uploads\/2019\/09\/IMG_8235.jpg\" data-libid=\"3835\" data-lib=\"medialibrary\" alt=\"labelling service\" title=\"labelling service\" width=\"0\" height=\"0\" data-dbsrc=\"Ly92aWEzbC5ldS93cC1jb250ZW50L3VwbG9hZHMvMjAxOS8wOS9JTUdfODIzNS5qcGc=\"\/>\n\t\t\t\t\t\t<img decoding=async data-opt-id=1559709787  fetchpriority=\"high\" data-src=\"https:\/\/mlpeimtmgped.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/via3l.eu\/wp-content\/uploads\/2019\/09\/IMG_8247.jpg\" data-libid=\"4108\" data-lib=\"medialibrary\" alt=\"labels Labelling\" title=\"labels\" width=\"0\" height=\"0\" data-dbsrc=\"Ly92aWEzbC5ldS93cC1jb250ZW50L3VwbG9hZHMvMjAxOS8wOS9JTUdfODI0Ny5qcGc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\tSR7.PMH ??={}; 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