Quality policy

• Customer Satisfaction: We understand and fulfill our customers’ needs and expectations by offering flexible and cost-effective logistics solutions. Customer satisfaction is at the heart of our operations.
• Continuous Improvement: We continuously develop our processes, services, and management system based on legislation, feedback, internal controls, and audit results.
• We regularly analyze and improve our processes to enhance service quality and efficiency and to prevent potential deviations.
• Compliance with Standards and Requirements: We operate in accordance with applicable laws and regulations. Our operations comply with the international quality management standard ISO 9001.
• Employee Engagement: Our team is our strength. We provide training and develop our employees’ competencies to increase awareness and responsibility in the areas of quality and environment.
• Cooperation with Partners: We work closely with our suppliers and partners to ensure a reliable supply chain and consistent service quality.

• Environmentally responsible operations: We strive to minimize our environmental impact by optimizing transport solutions, reducing pollution, and supporting circular economy principles.
• Resource efficiency: We promote energy-efficient solutions, reduce waste, and use resources responsibly throughout the logistics chain.
• Regulatory compliance: We comply with all applicable environmental legislation and international environmental standards, including the principles of ISO 14001.
• Cooperation with partners: We work with environmentally conscious suppliers and clients to promote a sustainable supply chain and support greener choices across logistics processes.
• Preventive approach: We identify and assess environmental risks, act to prevent them, and are prepared to respond quickly to environmental incidents.

The management of Via 3L Freight OÜ is committed to ensuring that the quality and environmental policy is understood, implemented, and regularly reviewed throughout the organization.
Quality is not a separate objective for us – it is an integral part of our daily work and long-term success.

All employees at Via 3L Freight OÜ are responsible for the quality of their work, which is achieved through the continuous improvement of the management system.
Our intellectual capital is reflected in our professional employees, who possess a wealth of skills developed through long-term experience and are well-equipped to pass this knowledge on to new team members.